Our number one priority is your health, safety and well-being. We are closely monitoring developments around the world and are in contact with global organisations including the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and relevant UK authorities to ensure the actions we take are comprehensive and suitable.

All our gyms are required to adhere to comprehensive health and safety procedures, including all local laws. In addition, we provide our gyms with best practices and guidelines and have supplemented these resources with additional COVID-19 cleanliness specific guidance, training and information, consistent with our own high standards.

Gyms have increased the frequency of cleaning all areas (including lobbies, elevators, door handles, public bathrooms) and high-touch points such as gym equipment.

All gyms have been advised on cleaning products and protocols which are effective against viruses.

Our Commitment to Cleanliness:

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. On a daily basis, our gyms are working to ensure that they meet the latest guidance on hygiene and cleaning. Our gyms’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to equipment and common area cleaning procedures.

Specific steps include:

Associate Health, Safety and Knowledge: Gym associates – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them:

Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our members.

Ongoing Training: In addition to training on cleaning and hygiene protocols, gym associates are also completing enhanced COVID-19 awareness training.

Real Time Information: Our corporate and regional teams are on standby 24/7 to support the gyms and coordinate with local and regional authorities.

Cleaning Products and Protocols: Our gyms use cleaning products and protocols which are effective against viruses, including:

Equipment: Gyms use cleaning and disinfecting protocols to clean equipment after members depart and before the next member arrives, with particular attention paid to high-touch items.

Public Spaces: Gyms have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.

Back of House: In the spaces where associates work “behind the scenes,” gyms are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.